E-QUESTIONNAIRES

~RESMA E-QUESTIONAIRE~
Grecotel is the leading Greek hospitality group but the do not have a way to get feedback from their customers. We attempt to change that with our idea ! Our vision is create a start up that gives the ability to hotels to collect data in order to make the customers experience even better in the future. Hotels right now do not have a way collect data from their customers. Collecting data from customers allows the hotel to improve in areas where they may be lacking. Improving based on the feedback of costumers creates loyal customers. Right now thousands of hotel organizations exist but a lot of them collect data from customers with outdated methods (paper questionaires). The hotels that do have ways to collect data from customers use in house solutions that require extra personnel that has been to managed. No one, right not there is not a single company that collects data from hotel residents and rewards them while helping the hotel improve. We will develop custom questionnaires tailored to the specific needs of each hotel. Customers who participate in the questionnaire will be rewarded. Subsequently, we will collect and process the data, providing suggestions to the hotel's management team on how they can enhance their services. The hotel guest will be greeted by a leaflet where if he scans it, he will be met with the questionnaire. We have created a prototype of the questionnaire using google forms but the final product will be a independent website where the hotel guest will be redirected to . Then the guest will be able to answer a variety of questions based on his stay in the hotel. Each hotel will have it’s own special questionnaire. Special questionnaires will be specialized forms based on each hotels needs. The guest will be propelled to complete the form be receiving a treat upon completion. We have gathered questions by contacting local hotel owners. We have gathered questions by contacting local hotel owners. The list of questions they provided us includes various services they currently offer and would like to see improved. The questions cover aspects such as the quality of housekeeping services, the standard of food provided, and other areas where the hotel can make improvements. We will have our personnel force. Data analyst to analyze the input provided by the questioners. A person to contact with new hotel organizations to find new business partners. A technician to troubleshoot any problems that might come up with the website or server management.They are perfect for a start up, a small monetary amount can allows as to start operations , we will only require to rent a server cost of 10-20 euros and a personnel force of no more than 3 people. Tourist arrivals 131.904. Based on a 2023 research this is the number of tourists who arrived at Samos. Average tourists expenses 68 – 70 according to researches based on accommodation fees and other expenses this is the average cost per day of each tourist. Samos hotel market is close to 10 million per season and is projected to reach a bigger number in the near future. Our vision is that in Samos there are roughly 200 hotels or similar accommodation available for renting, so we can assume that there are 300 times more in the whole country where we can expand! Currently, the results are provided to hotels exclusively through physical questionnaires. It has been determined that these forms pose several issues, such as difficulties in data processing, paper waste, and the risk of being easily lost. As far as the costs we have broken down different parts of how we plan to work our business ,we have separated costs and the estimated income we will receive. Our payroll remains minimal due to our business model being centered around a team of three individuals working together. This includes accounting for the workload and potential costs associated with outsourcing tasks, such as considering the compensation for additional workers. Hardware costs are allocated towards server maintenance and website upkeep, although in reality, these expenses may be lower. Income is estimated based on the assumption of adding new hotels every year and expecting the hotels we collaborate with to pay a minimum of 225 euros per month. Summary, We want to provide a quality service to hotel owners so they can improve based on the needs of the costumer giving them a competitive advantage versus their rivals.